Inside Client Manager

As our Inside Client Manager (m/f/d), you are part of our commercial management and will be in close contact with our existing clients and also potential new clients.

What you will do

Qualification of new leads
Proactive support for existing and new clients, client reviews, issue management
Cross-selling/quotation management for contract adjustments
Management, creation and execution of client contracts and projects, i.e. monitoring, coordination and independent execution of processes, quotation, ordering as well as provisioning
Cross-departmental communication as well as contact with suppliers and external partners
New and existing clients: Responsible for contract negotiations of all standardized services
Support during audits or inquiries from clients
Maintenance, documentation, follow-up, archiving of inventory documents (capacity planning) and provision of documents to other departments
Deadline and deadline control, compliance with settlement and approval processes
Client support in all matters, especially services and network services
Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast
Communicate quotes, provide supportive sales documentation, and obtain a sales order where there is an opportunity to close a sale
Management and optimization of Salesforce to improve client data management and client processes

What we are looking for

Successfully completed commercial apprenticeship or comparable qualification
Experience in the mentioned field of activity
Experience in client service or order processing
Good MS Office skills and experience with CRM/ERP systems
Good knowledge of English, both written and spoken, any additional language would be a plus
To undergo full security checks to BS7858:2019 standard (in the UK)

What we offer you

An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
Flexible working time models and mobile working (depending on your role)
Allowance for the use of public transport and job bikes
Allowance for the use of health and wellness
Individual training and development opportunities
Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

Note: Please submit your application in English.

We look forward to hearing from you!

About the Global Data Centers division of NTT DATA
NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC.

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Working at NTT Global Data Centers
At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensuring that every interaction, every solution, and every outcome exceeds our clients’ expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow?
Join our team by submitting your application today!

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Inside Client Manager

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