Quality Manager (m/f/d)

As our  Quality Manager (m/f/d), you will be responsible to drive forward the maintenance and further development of the Quality Management System (QMS) as an Integrated Management System (IMS). In cooperation with a variety of stakeholders, you will ensure compliance with the defined internal and external regulations and the highest level of process-oriented quality assurance and continuous improvement within NTT Global Data Centers (GDC).

The role will be based in Frankfurt or London, is full time and hybrid.

What you will do

• Manage an QMS in compliance with the ISO 9001 standard and driven as an IMS
• Manage the company-wide certification strategy and audit framework relevant to the IMS
• Perform internal audits in alignment with the Internal Control System, certification and Global requirements
• Coordinate certification audits defined by the certification strategy
• Manage and further develop a central data base for deviations and improvements identified during audits and ensure root cause identification and on-time completion of related actions
• Coordinate the consolidation of the different management systems under IMS to ensure an effective and efficient IMS and the compliance with the corresponding certification standards
• Maintain and continuously improve the instructional documentation for the QMS
• Support in monitoring the key performance indicators (KPIs) for the QMS, in regular reporting and in management reviews
• Support departments in achieving company-wide high level of quality and clear documentation and identifying improvement potentials and support the Commercial unit on client requests and audits
• Drive awareness of QMS and certifications within the company

What we are looking for

• Successfully completed university degree (Master/Diploma desirable) or comparable professional experience 
• Expert knowledge in quality management, internal auditing and ISO 9001, proven by an appropriate qualification
• Knowledge of other standards (e.g., ISO standards, PCI DSS, EN 50600, TIA 942, ISAE 3402) desirable
• Working knowledge of quality improvement methods and tools (e.g. CAPA, root cause analysis, SWOT, 5 Whys)
• Fluent verbal and writing skills in English and German