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Slough, GB, SL1 4BG

Date:  22-Nov-2021
Category:  Data Center Operations

Data Center Technician

As our new Data Center Technician you will ensure all work activities carried out at the Data Center are in line with existing procedures and meet current standards. These activities will include, but not be limited to, assisting and supporting other Data Center Technicians in carrying out their duties, supporting internal teams when carrying out troubleshooting or installation work or responding to queries and supporting local and multinational companies in completing customer requests.


You will be responsible for adhering to predefined requirements, following project plans and carrying out quality assurance checks prior to project completion. Working together with 3rd parties and project managers to ensure installations meet with customer requirements from both a visual and functional requirement, while adhering to existing standards and industry best practices. Maintaining and contributing to the security of information held by NTT systems, process controls, customer information held or accessed in course of performing the role.


The role is to be part of and support our Data Center Technician team providing cover as and when required, to maintain 24x7 operations.  All communication is carried out in English.  This role may require travel to Data Centers within region and may include support for other EU regions in support of other initiatives as and when required.


Your Responsibilities 

  • Carrying out scheduled and impromptu remote hands requests;
  • Install and maintain servers as our customers’ demands change;
  • Respond, action and resolve requests / faults logged both internally and externally;
  • Racking of switches, load balancers, firewalls, servers and storage arrays;
  • Installation and configuration of software on servers if required;
  • Providing assistance to the Data Center based team as well other engineering groups when carrying out troubleshooting activities;
  • Monitoring of hardware;
  • Data Center reporting (power, fault lights, etc.);
  • Work with the Deployment Team in configuring customer solutions;
  • Support the Engineering Team in testing new Operating Systems and hardware;
  • General housekeeping to maintain a clean and tidy environment;
  • Escalation of faults and issues to various internal teams, dependant on the type of fault/issue;
  • Work closely with 3rd party service providers;
  • Be a point of contact for customers and assist with escorting and resolving issues related to their co-location environment;
  • Inclusion in the shift rota;
  • Maintaining existing asset management systems;
  • Ensuring cable installations are carried out according to existing standards.
  • Maintaining and contributing to the security of information held by NTT systems, process controls, customer information held or accessed in course of performing the role.
  • Travel between various Data Centers, both nationally and internationally, as and when required.


Your Profile

  • Educated to degree level or equivalent (preferably in an IT or related subject) or relevant work experience;
  • Ability to work both independently with little supervision as well as in a team environment;
  • Experience in troubleshooting and installing operating systems;
  • Experience in working with network hardware;
  • Experience in working with copper and fibre cabling;
  • Working in a customer focused environment;
  • Familiarity with computer systems and a good understanding of networking;
  • Excellent technical skills covering assembly, installation and configuration, where applicable;
  • Ability to learn quickly and address issues as they arise within tight time constraints;
  • Working in line with best practice in complex environments;
  • Management of effective and timely problem resolution;
  • Current National Security Vetting SC clearance is desirable and will be a requirement for successful candidates should they not already have this.

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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