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Hemel Hempstead, GB, HP2 7DF Slough, GB, SL1 4BG

Date:  19-Nov-2021
Category:  Data Center Operations

Technical Services Manager

As our new Technical Services Manager (TSM) you will report to the Engineering Team Leader and will be responsible for providing technical support to the NTT Data Center facilities technical and operational teams. You will work alongside our Data Center Managers to provide technical solutions to problems and assist in closing these out in a timely and professional manner.  As TSM, you will be the general technical expert for all electrical, mechanical, life safety and controls systems and will provide guidance and training to operational teams who operate the facilities. You will work closely with NTT’s Technical Departments to ensure policy and procedure set by them are adhered to by the site operational team.


Your responsibilities

  • Assist the operational teams with technical problem solving and assist in the management of specialist contractors to fix technical issues in a timely and professional manner whilst managing our customers’ and NTT’s senior managements expectations.
  • Have been an Senior Authorised Person either HV, Pressure Systems or Confined Space for several facilities to support critical maintenance, repairs or projects (The site operational teams will lead with support from you)
  • Consistently delivers clear concise briefing of technical issues to non/less technical colleagues and customers.
  • Show commitment to the highest professional engineering values and standards, policies and procedures set by the NTT Technical Department.
  • Understand how to innovate and encourages creativity and positive change.
  • Perform the role of Incident Manager. You will follow the NTT Incident Management process whilst the Operational Teams will manage the incidents on site with guidance from you. Work closely with both the UK communicatins team and the NTT EMEA management teams to drive incident lessons learned. You will write and submit the incident reports in a timely manner.
  • Maintain an up to date Incident management tracker data base.
  • Responsible for identifying the root cause following each incident and ensure positive steps are proposed to mitigate similar risk across the organisation.
  • Obtain an in-depth technical knowledge of each facility covering electrical, mechanical, life safety and control systems within a reasonable period.
  • Provide training and support to the Critical Facilities Maintenance teams to enhance their technical understanding of the facilities.
  • Work closely with other group companies to ensure application and implementation of relevant standards, processes and procedures are consistent.
  • Drive and maintains both technical and operational compliance, statutory and mandatory audits covering both NTT’s and our specialist supply partners.
  • Create, drive, maintain and plan site scenario training.
  • Work alongside customers and NTT’s Directors when required.
  • Work very closely with all Departments and provide support as and when required.


Your profile

  • HNC or HND in a specific discipline
  • Contractual or indentured apprenticeship
  • Previous Authorised Person experience
  • Have or be in the position to qualify for CEng or IEng
  • Excellent working knowledge of electrical, mechanical, life safety and control systems within critical facilities/data centers
  • Theoretical knowledge to solve problems in developed technologies using well proven analytical techniques
  • Demonstrable experience in Datacentre/Critical facilities technical management roles
  • Excellent interpersonal skills and possess and the ability to build and maintain good working relationships and communicate effectively at all levels
  • Good personal organisational skills with the ability to multi-task, be pro-active and work on own initiative
  • Proven track record of managing activities to meet deadlines and quality standards taking account of impact outside area of responsibility
  • Good analytical/problem solving skills
  • Excellent organisational skills: clear thinker, able to prioritise and deal with evolving needs, plan their work, operate at pace to high quality standards
  • Highly competent in MS Office (Word, Excel, PowerPoint etc) and related tools such as SharePoint
  • Good numerical and literacy skills and high levels of computer literacy
  • Able to work on your own initiative – developing and implementing detailed approaches that win support, based on high-level output
  • Possess excellent interpersonal skills – able to establish and develop productive working relationships internally and externally at junior and senior levels
  • To possess a full clean driving licence valid for use in the UK
  • To undergo full security checks to BS7858:2019



We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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