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Hemel Hempstead, GB, HP2 7DF London, GB, EC4N 7AR Rozenburg, 1473 ED

Date:  29 Jun 2024
Category:  Services & Support

Quality Manager (m/f/d)

As our Quality Manager(m/f/d), you will be responsible for efficient and consistent Quality Management using quality controls and audit plans within EMEA. In cooperation with a variety of stakeholders, you will ensure compliance with the defined internal and external specifications and standards as well as the maintenance of certifications within the Integrated Management System.


Your Responsibilities

  • Operate an EMEA-wide Quality Management (QM) as an Integrated Management System (IMS)
  • Maintain and further develop QM guidelines and processes
  • Quality assurance of controlled documentation 
  • Planning and conducting internal audits as part of the IMS
  • Reporting and follow-up of audit measures and risk mitigation plans
  • Ensure that business processes are fully aligned with certification standards and NTT requirements
  • Coordinate certification audits and assist with external audits as required
  • Create and maintain awareness of QM, IMS and certifications throughout the organization
  • Contribute to the performance measurement of processes and the IMS
  • Work closely with Process Management to document and improve processes
  • Collaborate with the Internal Control Manager in the further development of internal controls
  • Advising the business areas on achieving company-wide quality targets and identifying improvement opportunities
  • Support with client inquiries and audits



Your Profile


  • Successfully completed studies (Master/Diploma desirable) or comparable professional experience  
  • Qualification in Quality Management and relevant standards, e.g. ISO 9001
  • Knowledge of ISO and other standards (e.g. ISO 27001, ISO 45001, ISO PCI DSS, EN 50600, TIA 942) and further QM qualifications desirable
  • Fluent oral and written skills in English and German
  • Outstanding attention to detail with a passion for quality
  • Strong analytical skills with process-oriented thinking
  • Good communication skills and the ability to manage issues in a clear and methodical manner
  • Structured and target-oriented way of working
  • Ability to work independently and responsibly

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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