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Location: 

Hemel Hempstead, GB, HP2 7DF

Date:  4 Dec 2024
Category:  Services & Support

IT DC Support Engineer (m/f/d)

As our IT DC Support Engineer (m/f/d), you will be providing support and assistance to internal and external staff at all locations, as well as customers, with requests and incident relating to the services provided by IT.

The role will be based in Hemel Hempstead, is full time and hybrid.

 

What you will do

  • Participation in the hotline and ensuring the availability of the hotline
  • Contact person for incidents and service requests
  • Creating, processing, tracking and closing tickets in the ITSM tool
  • Elimination of incidents (first level support) and processing of requests for all services provided by IT
  • Passing on more in-depth requests to the IT specialist teams
  • Fault identification, analysis and elimination in coordination with Second Level Support
  • Installation, preparation and handover of devices (PCs, smartphones,...)
  • Installation of IT equipment and its cabling at workstations
  • Suggesting and documenting approaches to avoid the causes of malfunctions
  • Participation in on-call duty


What we are looking for

  • Completed vocational training in the field of IT or comparable qualification
  • Several years of broad professional experience in IT
  • Very good knowledge of ITIL
  • Several years of experience in incident management
  • Several years of experience in first level support
  • Very good knowledge of hardware (PCs, notebooks, peripherals and accessories) 
  • Very good knowledge of standard office applications (especially MS Windows, MS Office)
  • Very good knowledge of standard office devices (esp. smartphones, printers)
  • Valid UK driver's licence

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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