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Hemel Hempstead, GB, HP2 7DF

Date:  20 Sep 2023
Category:  Data Center Operations

Data Center Services Technician

The role of the Data Center Services Technician is providing the NTT GDC Remote hands product to our Clients.  Including, but not be limited to; Installation and Troubleshooting of Hardware, Connectivity; Provisioning and Decommissioning of Assets; Handling Deliveries and Collections; complying with NTT GDC Health and Safety policies; and General Housekeeping.  This role will require travel to data center within region and will include support for other initiatives as and when required.


Your responsibilities

  • Provide remote hands as request by Clients
  • Respond to Client requests via case management system
  • Prioritising/Reviewing workload ensuring SLA’s/OLA’s are achieved
  • Installing hardware and rack furniture
  • Fibre/Copper Patching and Cabling
  • Escort clients and 3rd party contractors
  • Delivery/Collection handling
  • Updating and maintaining data on CMDB systems


Your profile

  • Participate in a 6-person, 6-weekly rota (24/7/356)
  • Able to work as part of a team and as an individual and on own initiative 
  • Must be able to work at height, on platform ladders and underfloor
  • Flexible attitude towards covering team absences.
  • Attention to detail
  • Data Center or similar experience, familiarity with Data Centre Hardware
  • Proficient use of Office365
  • Ability to adapt and influence in a rapidly changing environment
  • Excellent written and verbal communication skills
  • Ability to develop and build relationships
  • Full driving license valid for use in the UK
  • Achieve full security checks to BS7858:2019
  • Achieve SC & NPPV3 (must have 5 years residency in the UK to apply)

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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