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Hemel Hempstead, GB, HP2 7TN

Date:  22-Nov-2021
Category:  Data Center Operations

Critical Facilities Maintenance Shift Lead

As our new Critical Facilities Maintenance Shift Lead you will report directly to the Critical Facilities Maintenance Manager and you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Global Data Centers.


You will be responsible for the management of the shift engineers on your working pattern, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process.


Your Responsibilities

  • Ensuring that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with client and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out
  • Motivating, engaging and driving a high-performance work environment
  • Proactively managing individual and team performance by setting objectives and regularly reviewing objectives
  • Working closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
  • First line escalation for incidents
  • Managing the ticketing queues
  • Managing specialist sub-contractors whilst on site ensuring that they comply with NTT Global Data Center rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc
  • Ensuring that sub-contractors perform to the requirement of the contract
  • Administering sub-contractor work approvals and safe operation while repair or service is carried out on site.
  • Ensuring there is continuous development of the sites Emergency Operations Procedures and Standard Operating Procedures
  • Carrying out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
  • Conducting site toolbox talks with your respective shift team
  • Managing the site permit (PTW) and safe systems of work processes
  • Ensuring that Method Statements and Risk Assessments are prepared, reviewed and used for all tasks undertaken to ensure safe working practices at all times
  • Maintaining contractor and site safety by way of regular contractor safety/activity spot checks
  • Promoting Critical Engineering Best Practice and ensuring the provision of a safe and healthy working environment. To include the wearing of uniform and PPE at all times
  • Assisting in resolving technical issues with site operations team
  • Maintaining and promote high standards of Health and Safety
  • Being the first level of escalation for technical and non-technical issues for the shift engineering team
  • Supporting the shift engineering teams to ensure correct operation of the critical services of the Data Centers
  • Maintaining a proactive involvement in the on-going technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate
  • Ensuring site logbook systems are current and correct and maintained in accordance with the respective compliance
  • Acting as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems
  • Identifying faults and accurately diagnose root causes
  • Monitoring and maintain equipment performance to ensure correct operation of the critical services of the Data Centers
  • Supervising both in-house staff and contractors to deliver a highly focused customer service
  • Attending other Data Center sites as required
  • From time to time be prepared to work unsociable hours during critical maintenance windows or unforeseen maintenances
  • Performing any other reasonable duty or request as deemed appropriate by Management


Your Profile

  • AP12 LV/ AP15 HV Authorised Person
  • 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
  • HND or similar in relevant area (Mechanical, Electrical, Building Services)
  • IOSH – Working Safely
  • L8 Legionella Management
  • Experience in facilities, operations or engineering; in a Data Center critical environment
  • Working knowledge and understanding of engineering operations within Mission Critical Environments
  • Creating and developing SOP and EOP documentation and other related/similar processes
  • Excellent attention to detail
  • A flexible but non-comprising approach to service delivery
  • Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
  • Comprehensive mechanical engineering understanding
  • A/C experience would be advantageous
  • LV Switching experience (HV an advantage)
  • Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
  • Full driving license valid for use in the UK
  • To undergo full security checks to BS7858:2019  

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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