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Hemel Hempstead, GB, HP2 7DF

Date:  28-May-2021
Category:  Data Center Operations

Critical Facilities Maintenance Manager

As our Critical Facilities Maintenance Manager for our new site in Hemel Hempstead, you will provide engineering services and guidance on property matters affecting the on-going management and development of the critical and non-critical infrastructure within the Data Center facilities. As part of this you will be instrumental in the planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. Based at our new facility you will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site.


Your responsibilities

  • Be responsible for the upkeep of the data center facility and maintenance of the critical infrastructure
  • Lead the 24/7 facilities engineering team
  • Work closely with your peers to ensure consistent standards are implemented and adhered to across all facilities
  • Ensure all Safe Systems of Work processes are being followed
  • Manage the sites engineering training matrix and be responsible for its implementation
  • Ensure staff are trained and follow the site’s Emergency Operations Procedures and Standard operations Procedures
  • Take the lead role in Event and Incident handline and reporting processes and assist with subsequent investigations to establish root causes
  • Promote Critical Engineering best practises throughout your team
  • Maintain high standards of Health and Safety
  • Ensure that all reactive and proactive maintenance is performed in accordance with SFG20 or manufacturers recommendations
  • Attend client meetings where required
  • Be the escalation for technical and non-technical issues for the shift engineering team
  • Collate and review method statements and risk assessments, and highlight any risks that are apparent from a Health and Safety and business continuity perspective
  • Ensure maintenance is carried out as per maintenance schedules in conjunction with Facilities Coordinator
  • Review and ensure maintenance and operational activities are executed in a safe and suitable manner
  • Maintain a proactive involvement in the on-going technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate
  • Act as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems
  • Participate in managing demand response events
  • Work closely with your peers to ensure operational efficiency and continuity across all locations
  • Monitor and maintain equipment performance and records to ensure correct operation of the critical services of the Data Centers
  • Maintain relationships with suppliers and contractors
  • Work with the Compliance department to ensure your team complies with ISO standards (9001, 14001, 27001), Fire and Health & Safety related policies and procedures
  • Maintain staff rotas, which will include ensuring cover is in place for holidays and sickness
  • Participate in the on-call rota for out of hours incidents
  • Work closely with the Data Center Manager and take responsibility for ensuring services are delivered in accordance with best practice processes and procedures
  • Support the Data Center Managers in monitoring managing Monthly Expenditure
  • Review Capital Expenditure and advise on requirements for future capital expenditure for budget planning.


Your profile

  • Experience in facilities, operations or engineering; in a data center critical environment
  • Experience in delivering a maintenance service
  • Electrical HV & LV authorised person with recent switching experience
  • IOSH – Managing Safely or equivalent
  • Proven track record of managing a team
  • Working knowledge and understanding of engineering operations within Business Critical Environments
  • Proven experience in creating and developing SOP and EOP documentation and other related/similar processes
  • A flexible but non comprising approach to service delivery
  • Demonstrable experience in dealing with incident management and post-incident reporting
  • To possess a clean driving license valid for use in the UK
  • To undergo full security checks to BS7858:2019




We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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