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Hemel Hempstead, GB, HP2 7DF

Date:  01-Oct-2021
Category:  Data Center Operations

Critical Facilities Maintenance Lead Engineer

As our new Critical Facilities Maintenance Lead Engineer you will report directly to the Critical Facilities Maintenance Manager you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Global Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Global Data Centers.


You will be responsible for the management of the shift engineers on your working pattern, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the shift including first line response to any incidents that arise. Working with other shift leads, all handovers will be completed and documented using the agreed process. You will provide engineering services and guidance on facility matters affecting the day to day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the Datacenters ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard.  Provide engineering services and guidance in general on matters affecting the on-going management and development of the Datacenters.


Your Responsibilities 

  • Maintain and supervise the site shift engineering team
  • Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
  • Manage the CAFM system and ticketing queues RAMS approval and SOPs
  • Maintain a high standard of planned preventative and reactive maintenance
  • Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
  • Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
  • Manage the site permit and safe systems of work processes
  • Promote Critical Engineering Best Practice
  • Assist in resolving technical issues with site operations and fill in for CCFM when required
  • Maintain and promote high standards of Health and Safety in line with NTT requirements
  • Be the first level of escalation for technical and non-technical issues for the shift engineering team
  • Support the shift engineering teams to ensure correct operation of the critical services of the Datacenters
  • Maintain a proactive involvement in the on-going technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate
  • Ensure site logbook systems are current and correct and maintained in accordance with the respective compliance
  • Act as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems
  • Identify faults and accurately diagnose root causes
  • Monitor and maintain equipment performance to ensure correct operation of the critical services of the Datacenters
  • Supervise both in-house staff and contractors to deliver a highly focussed customer service
  • Attend other datacentre sites as required.
  • From time to time be prepared to work unsociable hours during critical maintenance windows or unforeseen maintenances
  • Perform any other reasonable duty or request as deemed appropriate by Management
  • Keep site logbooks up to date and complete regular reviews and audits of equipment where required


Your Profile

  • Experience in facilities, operations or engineering; in a Data Center critical environment
  • Working knowledge and understanding of engineering operations within Mission Critical Environments
  • Creating and developing SOP and EOP documentation and other related/similar processes
  • Excellent attention to detail
  • A flexible but non-comprising approach to service delivery
  • Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way.
  • Comprehensive mechanical engineering understanding
  • LV Switching experience (HV an advantage)
  • AP12 LV/ AP15 HV Authorised Person
  • Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
  • 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
  • HND or similar in relevant area (Mechanical, Electrical, Building Services)
  • IOSH – Working Safely
  • L8 Legionella Management
  • Full driving license valid for use in the UK
  • To undergo full security checks to BS7858:2019 standard

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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