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Hemel Hempstead, GB, HP2 4ZB

Date:  5 Jul 2024
Category:  Data Center Operations

Critical Facilities Maintenance Day Engineer

As our Critical Facilities Maintenance Day Engineer (m/f/d), you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. In addition, you will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. The role will be based in London, is full time and on site.


What will you do?

  • Providing a customer focused service and a high standard of planned preventative and reactive maintenance
  • Accurately recording and reporting of maintenance activity to ensure Key Source System is correctly updated
  • Carrying out operational and maintenance activities as directed, ensuring work is executed in a safe and suitable manner
  • Identifying faults and accurately diagnosing root causes
  • Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers
  • Management of site permit process 
  • Supervising all operational and maintenance activities, to ensure work is executed in a safe and suitable manner and complies with SLA’s
  • Assisting with incident management and subsequent investigation to establish root cause
  • Supporting the Shift Engineering Teams to ensure correct operation of the critical services of the Data Centers
  • Ensuring the maintenance of accurate plant records, information and reporting systems
  • Taking responsibility for ensuring services are delivered in accordance with site and best practice processes and procedures


What are we looking for?

To be successful in this role you will need:

  • Experience in facilities, operations or engineering; in a Data Center critical environment
  • Working knowledge and understanding of engineering operations within Business-Critical Environments
  • Creating and developing SOP and EOP documentation and other related/similar processes
  • LV and HV switching experience
  • Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)


Essential qualifications relevant to the role:

  • 18th Edition certified or similar electrical qualification
  • Experience in Mechanical, Electrical, Building Services
  • IOSH – Working Safely
  • Good understanding of Data Center cooling solutions and building services
  • Authorised person LV (HV Preferable)
  • Membership/Affiliate of relevant institutes (IET, BIFM, CIBSE etc.)
  • F-GAS / J11 (an advantage)


About you:

  • A/C experience would be advantageous
  • Commitment to the delivery of excellent customer service
  • Good numerical and literacy skills and proficient IT skills
  • The ability to communicate effectively at all levels with good relationship building skills
  • To be customer focused
  • Possess initiative with an inquisitive nature, unafraid to ask appropriate questions
  • Full driving license valid for use in the UK
  • To undergo full security checks to BS7858:2019 standard

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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