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Hattersheim, DE, 65795

Date:  10-Jun-2021
Category:  Services & Support

Change & Maintenance Coordinator (m/f/d)

As Change & Maintenance Coordinator (m/f/d) you will be joining our site FRA4 which is located in Hattersheim am Main. You will be directly supporting our Site Manager in his daily tasks.


Your responsibilities

  • Act as main point of contact for external vendors and clients 
  • Schedule, monitor and supervise the activities of all vendors providing service on the site’s infrastructure, especially critical infrastructure components such as UPS systems, generators, transfer switches, electrical distribution equipment, fire detection and suppression systems and building automation controls
  • Ensure that all works in the data center are performed according to an approved MOP or SOP
  • Correspond to all emails, raise tasks and deliver tasks to customers 
  • Coordinate and manage maintenance notifications from vendors and report to clients as required 
  • Collate and review method statements and risk assessments and highlight any risks that are apparent from a business continuity perspective
  • Ensure all maintenance is being carried out as per maintenance schedules
  • Ensure all corrective maintenance is scheduled and carried out in a timely manner
  • Support creating periodic client reports in line with agreed SLA’s and KPI’s, capturing all required data
  • Liaise with vendors on repairs and maintenance issues
  • Organize regular business reviews with vendors and suppliers
  • Ensure compliance with ISO, Security, Fire and Health & Safety related policies and procedures 
  • Support the business by planning and scheduling maintenance works with external vendors 
  • Update systems, maintain information and carry out general administrative tasks
  • Ensure regular reporting on overall maintenance status to site manager
  • Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines, and maintain the SLA metrics required to support your site and our customers
  • Work with our central procurement team as required to ensure we get the very best from all our vendors
  • Budget responsibility for all maintenance activities
  • Audit support for all maintenance activities
  • General administrative support to site manager

Your profile


  • Educated to a degree level in a technical field or equivalent work experience
  • Several years of experience in operating, maintaining, and servicing data center specific technology and infrastructure
  • Comfortable working through ambiguity, bringing clarity and control in a dynamic environment
  • Strong thinking in processes (knowledge of ITIL Best Practices is an advantage)
  • Very good written and spoken knowledge of German and English
  • Administrative experience with excellent attention to detail. 
  • Good numerical and literacy skills and high levels of computer literacy
  • Excellent organisational skills with the ability to prioritise
  • Good analytical/ problem solving skills 
  • Customer focused and the ability to communicate effectively at all levels with good relationship building skills
  • Independent, reliable, and efficient approach to work
  • Good team worker, highly motivated, flexible
  • Self-motivated and keen to develop, with a willingness and desire to learn 
  • Keen to share knowledge with colleagues 
  • To possess initiative with an inquisitive nature, unafraid to ask appropriate questions 



We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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