Apply now »

Frankfurt am Main, DE, 60311

Date:  21 Apr 2024
Category:  Services & Support

Team Lead - Process Management (m/w/d)

As our Team Lead – Process Management (m/w/d) you’ll ensure sustainable and effective Process Management. In addition, you’ll oversee the maintenance and development of the company-wide system for managing business processes, documents, audits and risks.


Your tasks

  • Responsibility for the company-wide process landscape and cross-departmental alignment and coordination
  • Leading the Process Management Team
  • Contribute proactively to the continuous improvement of business processes supporting departments in identifying and implementing trends and improvements
  • Support the respective functions in the organization by coordinating the implementation and further development of a suitable system for the effective management of business processes, documents, audits and risks
  • Measure and evaluate process and system optimization, contribute to management reporting and reviews
  • Cooperate closely with the Quality Management Team in documenting and improving processes and documentation
  • Work together with the Compliance Team to ensure alignment with the Internal Control System
  • Ensure awareness of Process Management and the management system in the company
  • Support internal and external audits and inquiries
  • Support the Head of Quality & Accreditation in identifying and achieving departmental objectives and strategies


Your profile

  • Successful degree (Master/Diploma desirable) in process management or comparable degree or professional experience
  • Expertise as a businesss process professional, proven by an appropriate certification (ABPMP, Lean BPM, Six Sigma or similar)
  • Experienced in managing management tools and related improvement projects (ARIS and related qualification desirable)
  • Experienced in leading teams
  • Knowledge of ISO and industry standards, including integrated management systems and tools desirable
  • Fluent in English and German
  • Strong communication skills with an ability to present problems in a clear and methodical way
  • Very good analytical skills with attention to detail
  • Strategic thinking with a structured and target-oriented way of working
  • Ability to work independently and on own initiative
  • Outstanding relationship-builder and communicator, both internally and externally
  • Ability to work in multinational, interdisciplinary teams
  • Modern leadership style and excellent leadership skill set

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

No suitable job found?

Together we do great things

Apply now »