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Frankfurt, DE, 60489

Date:  01-Jun-2021
Category:  Strategy Sales & Customer Management

(Principal) Client Success Manager (m/f/d)

The (Principal) Client Success Manager (m/f/d) will be having a cross-site client responsibility in collaboration with the respective local Client Managers at the site of the assigned account. The (Principal) Client Success Manager is responsible for successful long-term client management across multiple sites and organizational units, developing and expanding the client relationship at the tactical level. The (Principal) Client Success Manager has client responsibility at assigned sites and is the first point of contact for the client and all internal departments (SPOC).


Your responsibilities

  • Functional responsibility for the assigned account and the local Client Manager team
  • Establish a support and communication structure within the account team
  • Client development
  • Opportunity and risk assessment
  • Relationship management internal and external
  • Client Communication/ Account/Performance Review
  • Quality management
  • Complaint & Escalation Management
  • Billing-to-Cash Management  
  • Knowledge building and transfer
  • Cooperation with Sales


Your profile

  • Several years of successful experience within the Sales and Client Management arena in a similar role, e.g. Client Success Director,  Account Director or comparable
  • Several years of working experience for a technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation
  • Excellent numerical, literacy, and written skills
  • Being able to communicate effectively and build relationships at all levels
  • Ability to interpret often complex and technically detailed contracts
  • Handling confidential matters with discretion and professionalism acting with integrity at all times
  • Holding excellent organisational and project management skills and be able to prioritise your own workloads without supervision
  • Having analytical and inquisitive nature and be able to use your initiative and self-motivation to solve challenging problems
  • Highly proficient using IT equipment and software systems, including a very good knowledge of MS Office

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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