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Dagenham, GB, RM10 7XS

Date:  01-Mar-2023
Category:  Data Center Operations

Data Center Services Technician

The role of the Data Center Technician is to ensure all work activities carried out at the Data Center are in line with existing procedures and meet current standards. These activities will include, but not be limited to, assisting and supporting other Data Center Technicians in carrying out their duties, supporting internal teams when carrying out troubleshooting or installation work or responding to queries and supporting local and multinational companies in completing customer requests.
This role will require travel to data centers within region and will include support for other initiatives as and when required.


Your responsibilities

  • Install and maintain servers as our customers’ demands change
  • Respond, action and resolve requests / faults logged both internally and externally
  • Racking of switches, load balancers, firewalls, servers and storage arrays
  • Active monitoring of all hardware
  • Work with the Deployment Team in configuring customer solutions
  • Support the Engineering Team in testing new Operating Systems and hardware
  • Escalation of faults and issues to various internal teams, dependant on the type of fault/issue
  • Work closely with 3rd party service providers
  • Maintaining existing asset management systems
  • Ensuring cable installations are carried out according to existing standards

Your profile

  • Educated to degree level or equivalent (preferably in an IT or related subject) or relevant work experience 
  • Appropriate soft skills training preferred
  • Initial understanding of customers systems and response times based upon information held for each customer
  • Ability to adapt and influence in a rapidly changing environment
  • Excellent written and verbal communication skills
  • Ability to develop and build relationships
  • Full driving license valid for use in the UK
  • Undergo full security checks to BS7858:2019

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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