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Dagenham, GB, RM10 7XS

Date:  13-Jan-2022
Category:  Data Center Operations

Data Center Manager

The running of each of NTT Global Data Center EMEA (NTT GDC EMEA) Data Centers is currently managed through the combined effort of many different departments and roles across the organisation. As NTT GDC EMEA scales up its operations, this approach is being rationalised, with a single point of ownership for each facility.


As our Data Center Manager you will have complete local ownership of our data center in Dagenham. You will be provided with central specialist support through a matrix organisation structure combined with your own site based staff. Full responsibility for all staff and activities on-site will flow through you, including Facilities Maintenance, Security, Compliance and Customer Operations. You will work closely with your peers managing other data centers in the business, collaborating on setting direction and standards, and participating in an on-call rota to provide leadership during any out-of-hours incidents.


Your responsibilities

  • Provide mentoring and leadership to all the staff within your facility, fostering a culture of passion and commitment for reliability and customer service. Enable your team members to achieve their objectives, and facilitate collaboration with other departments across the business. Ensure a pro active culture towards H&S is promoted and lead by example.
  • Attract, develop, motivate and retain talent at your data center and across the business by playing a key role in recruitment, facilitating internal and external training, staff engagement activities, performance management and coaching.
  • Take the lead in communications and relationships regarding your facility. Work with multiple senior level stakeholders within NTT GDC EMEA, with our customers and with our key suppliers to ensure the highest levels of customer satisfaction, including by attending periodic business review meetings.
  • Manage all change within the facility: planned, unplanned and as part of wider projects. Work with all relevant staff and departments to accurately forecast resources required, and understand and communicate any potential impact to service or project delivery timescales.
  • Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the Permit to Work system for your facility, including permits for Live Working where required, reviewing Risk Assessments and Method Statements (RAMS), and enforcing Electrical Safe Systems of Work.
  • Work closely with Facilities Management to ensure all technical documentation relating to your facility is complete and up to date, including Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), with a focus on accuracy, clarity and continual improvements. Ensure your facility and all related activities meet the necessary statutory requirements. Actively mitigate the risk of human error in all activities.
  • Identify working inefficiencies and constantly drive productivity and quality metrics.
  • Manage a substantial budget, and have financial control of all expenditure for your facilities through our ERP system. Undertake regular business planning reviews jointly with the Finance Department and other functions to set budget levels, including representation to Board level for funding requests.
  • Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines, and maintain the Service Level Agreement metrics required to support your facilities and our customers. Work with our central procurement team as required to ensure we get the very best from all our vendors.
  • Act as the point of escalation for any issues on-site, and from time to time across the other facilities within the business, taking a leadership role, directing and managing teams through incidents. Participate in an on-call rota with your colleagues to provide out-of-hours coverage.
  • Monitor and manage our ISO Management Systems as they relate to your facility, including Quality Management (ISO 9001), environmental sustainability (ISO 14001) and Information Security (ISO 27001). Ensure continuous improvement against the standards and represent your facility at any relevant internal and external audits.
  • Provide monthly and ad-hoc service performance metrics of our key service delivery targets.
  • Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance.
  • Ensure all reactive break fix tasks are managed in a pro active manner to ensure NTT GDC EMEA’s and Customers’ expectations are met via pro active communication, management and leadership.
  • Liaise closely with our Projects and Technical departments to ensure smooth handover and acceptance of projects whilst ensuring all relevant information is available to the operations department for example O&Ms, drawings, EOPs & SOPs and training delivered to enable operating and maintaining the facility.


Your profile

  • You will have multiple years of extensive management experience in operating complex data center facilities across all disciplines, ideally with specific relevant qualifications.
  • You will have demonstrated an ability to work to short, medium and long-term deadlines, as well as being able to react quickly and change priorities to meet business and customer demands.
  • Ability to effectively work within a large/matrix organisation and utilise excellent communication skills to engage with personnel at all levels.
  • A strong knowledge of regulatory compliance, health and safety, and data security within a data center and environment.
  • A self-motivated individual who is resourceful, with the ability to build working relationships quickly and effectively.  Above all, you will be a great leader with excellent organisational, influencing and strong interpersonal skills.
  • You must have outstanding communication skills, both written and verbal, with an ability to articulate complex problems in a clear and methodical way, and have experience dealing with difficult and multi-faceted problems
  • Pro-active, responsive - able to prioritise and deal with intense moments of high activity using excellent analytical/problem solving skills.
  • Comfortable working through ambiguity, bringing clarity and control in a dynamic environment
  • Possess a full driving licence valid for the UK
  • Undergo full security checks to BS7858:2019

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 800 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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