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Dagenham, GB, RM10 7XS

Date:  11-Mar-2023
Category:  Data Center Operations

Critical Facilities Maintenance Shift Lead

As our Critical Facilities Maintenance Shift Lead you will be reporting directly to the Critical Facilities Maintenance Manager you will be responsible for the shift patterns delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. You will provide technical support and leadership across the shift, including first line response to any incidents that arise. 


Your responsibilities 

  • Ensuring that your shift team undertake all planned and reactive work allocated to them in the most effective and efficient manner by managing and controlling manpower and resources/materials on a day-to-day basis. This will include consulting with client and building users to ensure minimum inconvenience or disruption whilst maintenance work is in progress and being carried out
  • Proactively managing individual and team performance by setting objectives and regularly reviewing objectives
  • Managing specialist sub-contractors whilst on site ensuring that they comply with our rules and regulations e.g. undertaken induction, wear appropriate PPE, have good quality risk assessments and method statements, working safely whilst on site etc.
  • Carrying out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner
  • Managing the site permit (PTW) and safe systems of work processes 
  • Ensuring that Method Statements and Risk Assessments are prepared, reviewed and used for all tasks undertaken to ensure safe working practices at all times
  • Being the first level of escalation for technical and non-technical issues for the shift engineering team and assisting in resolving technical issues with site operations team
  • Maintaining a proactive involvement in the on-going technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate
  • Acting as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems
  • Identifying faults and accurately diagnose root causes
  • Monitoring and maintain equipment performance to ensure correct operation of the critical services of the Data Centers

Your profile 

  • 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection
  • Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems)
  • LV Switching experience (HV an advantage) 
  • Working knowledge and understanding of engineering operations within Mission Critical Environments 
  • Experience in facilities, operations or engineering; in a Data Center critical environment 
  • Comprehensive mechanical engineering understanding
  • A flexible but non-comprising approach to service delivery 
  • Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
  • Full driving licence valid for use in the UK
  • Undergo full security checks to BS7858:2019 

We look forward to hearing from you!

About the Global Data Centers division of NTT Ltd.
Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. 

As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. 

Working for Global Data Centers EMEA
We are one of the leading and largest data center provider and for more than 20 years we have been supporting our clients from a wide variety of industries with our talented team of nearly 900 people (m/f/d). Today, we are designing and operating 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, in the Netherlands and in Great Britain and expanding into further markets. Our people come from a variety of industries and work together to find the best solution for every challenge. Due to the diversity of backgrounds our people (m/f/d) come from, the ability to work in teams and good communication skills are very important to us.

As a performance-oriented company, we value expert knowledge and people who want to shape the future. We are growing internationally and offer our people (m/f/d) the opportunity to work worldwide within the NTT Group if they are suitably qualified and interested.

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