Critical Facilities Maintenance Lead Engineer

As the Critical Facilities Maintenance Lead Engineer, you will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Reporting to the Critical Facilities Maintenance Manager, you will provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centers.

You will be responsible for the management of the a team of CFM Engineering staff on your site, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line response to any incidents that arise, provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the Data Centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard.  

What you will do

• Work closely with the Critical Facilities Maintenance Manager and maintain responsibility for ensuring services are delivered in accordance with best practice processes and procedures
• Manage the MCiM system and Salesforce cases
• Maintain a high standard of planned preventative and reactive maintenance
• Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures
• Be the first level of escalation for technical and non-technical issues for the shift engineering team
• Support the shift engineering teams to ensure correct operation of the critical services of the Data Centers
• Act as an Authorised Person for the SSOW for both Low Voltage and High Voltage systems
• Monitor and maintain equipment performance to ensure correct operation of the critical services of the Data Centers
• From time to time be prepared to work unsociable hours during critical maintenance windows or unforeseen maintenances
   

What we are looking for

• Experience in facilities, operations or engineering; in a Data Center critical environment 
• Working knowledge and understanding of engineering operations within Mission Critical Environments 
• Creating and developing SOP and EOP documentation and other related/similar processes 
• Ability to present complex technical problems and resolution options in a clear well thought out easy to understand way
• AP12 LV/ AP15 HV Authorised Person
• Good numerical and literacy skills and high levels of computer literacy
• Excellent organisational skills with the ability to prioritise
• Self-motivated and keen to develop, with a willingness and desire to learn
• To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
• Full driving license valid for use in the UK
• To undergo full security checks to BS7858:2019 standard